Contact information

Last updated: April 20, 2026

If you need help with your order, have a question about one of our products, or would like to contact our support team, we’re here to assist.

Customer Support

For all customer service inquiries, please contact us at:

Email: hello@maisonovia.com
Phone: +1 838 205 1800

We aim to respond within 24–48 business hours.

Business Information

Maison Ovia
Operated by Luno Logistics LLC
30 N Gould St Ste NN,
Sheridan, WY 82801
United States

Returns and Order Issues

If you need help with a damaged, defective, or incorrect order, please contact us before sending anything back.

Because some of our products are made to order and may vary by item or location, return instructions may differ depending on the order. Items sent back without prior approval may not be accepted.

Shipping Support

For questions about shipping, delivery timing, tracking, or special seasonal gifting orders, please email us at:

hello@maisonovia.com

Please note that delivery estimates may vary depending on production times, carrier activity, destination, and seasonal demand.

Seasonal Gifting Orders

At certain times of the year, we may offer timing options intended to help orders ship closer to special occasions such as Mother’s Day, Valentine’s Day, Father’s Day, Christmas, birthdays, or anniversaries.

If you have any questions before placing this type of order, please contact us first. These options are intended to help with gift timing, but delivery on a specific date is not guaranteed.