Terms of service

Last updated: April 20, 2026

This website is operated by Maison Ovia, a brand operated by Luno Logistics LLC. Throughout the Site, the terms “we”, “us”, and “our” refer to Maison Ovia. By visiting our website or purchasing from us, you agree to be bound by these Terms of Service.

If you do not agree to all of these Terms, you must not access the Site or use our services.

1. Online Store Terms

By using this Site, you confirm that:

you are at least the age of majority in your state, province, or country of residence, or
you are the age of majority and have given us your consent to allow any minor dependents to use this Site under your supervision

You may not use our products or Site for any unlawful or unauthorized purpose.

You must not transmit any viruses, worms, or malicious code.

2. General Conditions

We reserve the right to refuse service to anyone, at any time, for any lawful reason.

We may limit or cancel quantities purchased per person, household, account, billing address, shipping address, or order where necessary.

3. Product Information

We make reasonable efforts to display our products and descriptions as accurately as possible. However:

colors may vary depending on screens and devices
minor differences in appearance, packaging, engraving, or finish may occur
personalized and made-to-order items may vary slightly from on-screen previews

Such variations do not automatically qualify as defects.

4. Made-to-Order Products

Many of our products are made to order, and some may be personalized or customized.

By placing an order, you acknowledge that:

production may begin shortly after payment
order changes or cancellations may not be possible once production begins
personalized information submitted at checkout is your responsibility to review carefully before purchase

5. Pricing and Availability

Prices are subject to change without notice.

We reserve the right to:

modify or discontinue products
limit quantities
correct pricing, description, or availability errors
cancel any order affected by an error

If we cancel an order after payment, we will notify you and issue any applicable refund.

6. Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made through the Site.

We may refuse or cancel orders that appear fraudulent, abusive, or high-risk.

7. Shipping and Delivery

Shipping and delivery estimates are provided for convenience only. They are not guaranteed delivery dates.

This is especially important for:

seasonal gifting dates
promotional campaigns
Mother’s Day
Valentine’s Day
Father’s Day
Christmas
birthdays
anniversaries
similar occasions

If we offer a timing option intended to help your order ship closer to a gifting occasion, that option does not guarantee arrival on a specific date.

8. Returns, Replacements, Exchanges, and Refunds

Your purchase is also governed by our Refund Policy.

As many items are made to order, standard returns for change of mind are not accepted. If an item arrives damaged, defective, or incorrect, please contact us promptly so we can review the issue and determine an appropriate solution.

9. Third-Party Services and Links

Certain content, products, services, or tools available through our Site may include materials or services from third parties.

We are not responsible for examining or evaluating third-party content or websites, and we do not warrant and will not have liability for third-party materials, websites, products, or services.

10. User Comments and Submissions

If you send us creative ideas, suggestions, proposals, reviews, feedback, or other submissions, you agree that we may use, edit, publish, or distribute them without restriction, unless otherwise required by law.

You agree that your comments will not violate any third-party rights or contain unlawful, abusive, or harmful material.

11. Prohibited Uses

You may not use the Site:

for unlawful purposes
to violate any laws or regulations
to infringe intellectual property rights
to harass, abuse, or discriminate
to upload malicious code
to collect or track personal information of others without authorization
to spam, phish, scrape, or interfere with security features

12. Disclaimer of Warranties

To the fullest extent permitted by law, our Site and services are provided on an “as is” and “as available” basis.

We do not guarantee that:

the Site will always be uninterrupted, secure, or error-free
any defects will always be corrected immediately
shipping timelines will always match estimates
the service will meet every expectation in every circumstance

13. Limitation of Liability

To the fullest extent permitted by law, Maison Ovia and Luno Logistics LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or any products purchased through it.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

14. Indemnification

You agree to indemnify and hold harmless Maison Ovia, Luno Logistics LLC, and our affiliates, officers, employees, contractors, and service providers from any claim or demand arising out of your breach of these Terms or your violation of any law or third-party right.

15. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will still be enforceable to the fullest extent permitted by law, and the unenforceable portion will be deemed severed without affecting the validity of the remaining provisions.

16. Termination

These Terms remain effective unless terminated by either you or us.

We may suspend or terminate access to the Site or our services if we believe you have violated these Terms or engaged in fraudulent, abusive, or unlawful conduct.

17. Entire Agreement

These Terms of Service, together with our posted policies, constitute the entire agreement between you and Maison Ovia regarding your use of the Site and services.

18. Governing Law

These Terms and any separate agreements through which we provide services shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law principles.