Privacy policy

Last updated: April 20, 2026

This Privacy Policy describes how Maison Ovia (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit, use, or make a purchase from maisonovia.com (the “Site”) or otherwise communicate with us.

Maison Ovia operates this store through Shopify, which allows us to provide our products and services to you. By using our Site, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed.

1. Personal Information We Collect

Depending on how you interact with our Site, we may collect the following types of personal information:

Information You Provide Directly

This may include:

  • your name
  • billing address
  • shipping address
  • email address
  • phone number
  • payment-related details
  • order details
  • personalization details submitted with your order
  • messages you send to our customer support team

Information Collected Automatically

When you visit or use our Site, we may automatically collect certain information, including:

  • IP address
  • browser type
  • device information
  • usage data
  • pages visited
  • time spent on pages
  • interaction with products, cart, and checkout
  • cookies and similar tracking technologies

Information from Third Parties

We may also receive information from third-party providers that help us operate our business, including:

  • Shopify
  • payment processors
  • shipping and fulfillment providers
  • analytics providers
  • advertising and marketing partners
  • fraud prevention and security providers

2. How We Use Your Personal Information

We may use your personal information to:

  • process and fulfill your orders
  • manage made-to-order and personalized purchases
  • provide customer support
  • communicate with you about your order, tracking, or service-related matters
  • process returns, exchanges, replacements, or refunds where applicable
  • improve our Site, products, services, and customer experience
  • send marketing emails and promotional content where permitted by law
  • run advertising and retargeting campaigns
  • detect, investigate, and prevent fraud, abuse, or unauthorized activity
  • comply with legal obligations
  • enforce our Terms, policies, and other agreements

3. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • keep the Site functioning properly
  • remember your preferences
  • improve performance and user experience
  • understand how visitors use our Site
  • measure marketing performance
  • support advertising and retargeting

These technologies may be used by us and by third-party providers such as Shopify, Meta, Google Analytics, TikTok, Klaviyo, and similar services used to support our business.

You can usually manage cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the Site.

4. How We Share Personal Information

We may share your personal information with trusted third parties where necessary to operate our business, including:

  • Shopify, which powers our store and related services
  • payment providers and digital wallet services
  • shipping and fulfillment partners
  • customer support and email service providers
  • analytics providers
  • advertising and marketing partners
  • fraud prevention, compliance, and security providers
  • legal or regulatory authorities where required by law

We may also share information in connection with a business transaction, legal claim, investigation, or to protect our rights, services, customers, or others.

5. Relationship with Shopify

Our store is hosted by Shopify. Information you provide on our Site may be processed by Shopify in order to power the store, process transactions, provide checkout functionality, improve performance, and support security, fraud prevention, and related services.

Because Shopify powers the store, some information may also be processed by Shopify according to Shopify’s own privacy practices.

6. Marketing Communications

If you subscribe to our newsletter, opt in at checkout, or otherwise consent to receive marketing, we may send you promotional emails about our products, launches, offers, and updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at hello@maisonovia.com.

Even if you opt out of marketing messages, we may still send you transactional or service-related communications, such as order confirmations, shipping notifications, and customer support responses.

7. Data Retention

We retain personal information for as long as necessary to:

  • provide our products and services
  • maintain business and tax records
  • comply with legal obligations
  • resolve disputes
  • prevent fraud
  • enforce our agreements

How long we keep information depends on the type of data and the reason we need it.

8. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, which may include the right to:

  • access the personal information we hold about you
  • request correction of inaccurate information
  • request deletion of your information
  • request portability of your information where applicable
  • opt out of certain targeted advertising or marketing uses
  • withdraw consent where consent is the basis for processing

These rights may vary based on your location and applicable law, and they are not absolute in all cases.

To exercise your rights, contact us at hello@maisonovia.com.

We may need to verify your identity before processing certain requests.

9. International Transfers

Because we operate internationally, your personal information may be transferred to, stored in, or processed in countries other than the one in which you live.

Where required, we rely on appropriate legal mechanisms for international data transfers.

10. Children’s Privacy

Our Site and services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can review and delete it where appropriate.

11. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information.

However, no security measure is perfect, and no method of transmission or storage can be guaranteed to be completely secure.

12. Third-Party Websites and Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their policies before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements, or operational practices.

Any updates will be posted on this page with a revised “Last updated” date.

14. Contact Us

If you have questions about this Privacy Policy, would like to exercise your privacy rights, or want to contact us about how your information is handled, you can reach us at:

Maison Ovia
Operated by Luno Logistics LLC
30 N Gould St Ste NN,
Sheridan, WY 82801
United States
Email: hello@maisonovia.com
Phone: +1 838 205 1800